I feel racist every time I'm on the phone with a costumer service person for almost any airline or online travel company. I ask questions and cannot understand the answers I'm given. My muscles tense up, I lean forward, I squint. I feel myself trying to focus all my energy on my phone ear. What is he saying? What is this man named Nick* or Sam* saying to me? Am I unforgivably rude if I ask him to repeat himself for a fourth time?
Right now I'm on hold with Travelocity.com, attempting to change a flight for my dad. He's famous for misunderstanding anyone with even the slightest accent and finds being on hold intolerable. No wonder he asked me to do this for him.
*obvious pseudonym
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